TERMS & CONDITIONS
CZ Digital Ventures Sdn. Bhd. (202601029284)
Trading as CZ Marketing
Effective date: 15 September 2026
1. Acceptance of Terms
These Terms & Conditions govern your access to and use of cz-marketing.com, its related websites, CZ AI Lab, Velotrack CRM, learning platforms, workshops, courses, consulting, advertising and managed marketing services provided by CZ Digital Ventures Sdn. Bhd. (202601029284), trading as CZ Marketing (“CZ Marketing”, “we”, “us” or “our”).
By accessing our website, registering for a service or making a payment, you agree to these Terms, our Privacy Policy, Refund Policy and Service Delivery Policy. If you do not agree, please do not use the relevant service.
2. Eligibility and Account Responsibility
You must be at least 18 years old and legally capable of entering into a contract. You are responsible for providing accurate information, protecting your login credentials and all activity carried out through your account. Notify us promptly if you suspect unauthorised access.
3. Services and Course Information
We provide digital marketing training, workshops, online courses, CRM and AI tools, consulting and managed marketing services. The exact scope, schedule, access period, fees and deliverables are those stated on the relevant sales page, order form, proposal or written agreement.
We may update course content, instructors, schedules, platform features or delivery arrangements when reasonably necessary. Where a material change affects a confirmed booking, we will provide an appropriate alternative, rescheduling option or other remedy consistent with our Refund Policy.
4. Orders, Pricing and Payment
All prices are displayed in the currency stated at checkout and may be subject to applicable taxes. An order is confirmed only after successful payment or written confirmation from us.
Payments are processed through DOKU or another payment method expressly made available by us. Payment approval remains subject to validation by the payment provider, bank or card issuer. We do not store complete card or online-banking credentials.
You authorise us and our payment provider to process the amount shown at checkout. If payment is declined, reversed or charged back without valid grounds, we may suspend delivery or access while the matter is investigated.
5. Delivery and Access
Digital access, workshop information and service deliverables will be supplied according to our Service Delivery Policy and the information shown at purchase. You are responsible for providing a correct email address and WhatsApp number and for maintaining compatible internet access and devices.
6. Cancellations, Refunds and Rescheduling
Cancellation, refund and rescheduling requests are governed by our Refund Policy and any specific written terms presented before purchase. Except where required by law or expressly stated in that policy, purchased courses and digital-access products are non-refundable and non-transferable.
7. Intellectual Property
Unless otherwise stated, our websites, course materials, recordings, videos, designs, text, software, prompts, templates, methods, trademarks and other content are owned by or licensed to CZ Marketing and are protected by applicable intellectual-property laws.
Your purchase gives you a limited, personal, non-exclusive, non-transferable right to access the purchased content. You must not copy, record, share, resell, publish, distribute, reverse engineer or commercially exploit our content or systems without prior written permission.
8. Acceptable Use
You must not use our services to break the law, infringe another person’s rights, distribute malware or spam, gain unauthorised access, disrupt a service, scrape protected content, misuse personal data or submit content that is unlawful, deceptive, abusive or harmful.
You are responsible for ensuring that any customer lists, advertising data, prompts, files or third-party information submitted to our systems are collected and used lawfully and that you have all necessary rights, notices and consents.
9. AI Tools
AI-generated content may be incomplete, inaccurate or unsuitable for a particular purpose. You must review the output and remain responsible for decisions, advertisements, claims and materials created using it. Our AI tools do not constitute legal, financial, medical or other professional advice.
10. Marketing Results
Examples, testimonials, revenue figures, advertising results and case studies are illustrative and do not guarantee that you will achieve the same outcome. Results depend on factors including your offer, market, budget, implementation, competition and advertising-platform decisions.
11. Third-Party Platforms
Our services may depend on third-party platforms such as Meta, WhatsApp, Zoom, DOKU, OpenRouter and other technology providers. Their services are governed by their own terms. We are not responsible for outages, suspensions, policy changes or decisions made by third parties outside our reasonable control.
12. Privacy and Marketing Communications
We process personal data as described in our Privacy Policy. Where you have consented or where otherwise permitted, we may contact you about relevant courses, tools, events and services. You may opt out of marketing at any time without affecting necessary service communications.
13. Suspension and Termination
We may suspend or terminate access where payment is overdue, these Terms are materially breached, a service is misused or continued access creates a legal or security risk. Where reasonably practicable, we will give notice and an opportunity to remedy the issue.
14. Disclaimers and Liability
We will provide our services with reasonable care and skill. To the extent permitted by law, we do not guarantee uninterrupted access, specific commercial results or that all content will be error-free.
To the extent permitted by law, CZ Marketing will not be liable for indirect, incidental or consequential losses, loss of profit, loss of opportunity or losses caused by third-party platforms. Nothing in these Terms excludes liability that cannot legally be excluded.
15. Indemnity
You agree to indemnify CZ Marketing against reasonable losses, claims and costs resulting from your unlawful use of our services, infringement of third-party rights, misuse of personal data or material breach of these Terms.
16. Changes to These Terms
We may update these Terms to reflect changes in our services, technology or legal obligations. The latest version and effective date will be published on this page. Material changes will apply prospectively unless the law requires otherwise.
17. Governing Law
These Terms are governed by the laws of Malaysia. The parties submit to the jurisdiction of the Malaysian courts, subject to any mandatory consumer-protection rights.
18. Contact Us
CZ Digital Ventures Sdn. Bhd. (202601029284)
Trading as CZ Marketing
A212 (1st Floor), Jalan Baiduri 5
08000 Sungai Petani, Kedah, Malaysia
Email: kenhong.cz@gmail.com
Telephone/WhatsApp: +6010-293 1201