Last updated: 15 September 2026

This Service Delivery Policy explains how CZ Digital Ventures Sdn. Bhd. (202601029284), trading as CZ Marketing (“CZ Marketing”, “we”, “us” or “our”), delivers its workshops, courses, digital products, software access, consulting, managed marketing and related services.

1. Order and Booking Confirmation

An order or booking is confirmed after successful payment through DOKU or after we issue written confirmation. A receipt, payment status or booking confirmation may be sent by email, WhatsApp or through the relevant platform. Please ensure that the contact details you provide are accurate.

2. Delivery Channels

Depending on the service purchased, delivery may take place through email, WhatsApp, Zoom or another video-conferencing platform, a learning or membership platform, software account access, shared cloud folders, project-management tools, telephone calls, in-person sessions, or another channel stated on the relevant sales page, quotation, proposal or agreement.

3. Indicative Delivery Times

• Payment or registration confirmation: normally within one business day after successful payment.
• Live workshops and courses: joining instructions are normally sent no later than 24 hours before the scheduled session. For late registrations, details will be sent as soon as reasonably practicable.
• Digital materials or recordings: normally supplied within one to two business days after they become available, unless a different schedule is stated.
• Software, CRM or platform access: normally activated within one to two business days after payment and receipt of all required information.
• Consulting, managed services and custom deliverables: delivered according to the milestones, schedule and scope stated in the applicable quotation, proposal, statement of work or written agreement.

These timings are estimates unless we expressly agree in writing that a deadline is fixed.

4. Customer Responsibilities

You must provide accurate contact and billing information, maintain access to the supplied email address and WhatsApp number, meet stated technical requirements, and provide any accounts, permissions, content, assets, approvals or feedback reasonably needed for delivery. Delays caused by missing information, access or approvals may extend the delivery schedule.

5. Workshops and Online Sessions

You are responsible for a stable internet connection, a compatible device and any required software. We recommend testing your equipment before the session. Access links are personal to the registered participant and must not be shared unless we give written permission.

6. Digital Delivery and Acceptance

A digital item or service is treated as delivered when it is sent to the contact details supplied by you, activated in your account, made available through an agreed platform, or otherwise made accessible in accordance with the order. Please check spam or junk folders and any WhatsApp message requests.

7. Delivery Problems

If you do not receive confirmation or access within the expected period, contact us promptly at kenhong.cz@gmail.com or WhatsApp +6010-293 1201. Include your name, order date, service purchased and DOKU transaction reference. Never send us your full card number, online-banking password, PIN, TAC or OTP.

8. Delays and Events Outside Our Control

Delivery may be delayed by platform outages, internet or telecommunications failures, third-party service interruptions, illness, natural disasters, government actions or other events beyond our reasonable control. Where practicable, we will notify affected customers and provide a reasonable alternative date, channel or remedy.

9. Changes, Rescheduling and Cancellation

Any request to change, reschedule or cancel a service is subject to the applicable booking terms and our Refund Policy. If CZ Marketing changes or cancels a scheduled service, we will offer the remedy stated in that policy or in the applicable written agreement.

10. Contact Us

CZ Digital Ventures Sdn. Bhd. (202601029284), trading as CZ Marketing
A212 (1st Floor), Jalan Baiduri 5,
08000 Sungai Petani, Kedah, Malaysia
Email: kenhong.cz@gmail.com
Telephone / WhatsApp: +6010-293 1201